BILLING

Refund policy

A paid purchase is refundable within 7 days when your available wallet balance contains at least as many checks as that purchase added. Checks are fungible: we assess your total available balance, not which purchase funded previous usage.

Free Test Ride checks have no refundable purchase and are never refundable. Each paid purchase can be refunded only once. Available balance excludes checks already reserved for verification work or another pending refund.

While your refund is confirmed

The purchase’s checks are held so they cannot be spent or claimed by another refund. Once the payment provider confirms success, those checks are deducted and recorded in your wallet history. If the refund fails, your balance is unchanged and the hold is released. An uncertain result remains pending until confirmed.

Captured payments without checks

If money was captured but checks could not be credited, we retry delivery and initiate a full refund when delivery cannot be completed. Provider outages can delay confirmation.

Request a refund

Workspace owners can use the refund option beside the purchase in Usage & billing when billing is enabled, or contact hello@satik.in with your workspace email and payment reference. Refunds return to the original payment method. A purchase with an existing refund request cannot be submitted again, including after a failed request; contact support to review a failed or pending refund.